PLEASE HELP ASAP!!!
I have had many different issues with this phone since day one, 2 months ago. All the sudden the other day I put the phone on the charger at that time it had a half battery, about a half hour later it started turning itself off and back on continuously and the back of phone was hot. I had to wait for the right timing after it turned back on, to power it off completely. i have called Sprint and Sharp to have someone help me or walk me through options and I keep getting the run around as to who's responsibility it is to help me Tech wise and or replace my phone through my TEP. I have since looked up a way to hard reset... hold power and volume and a screen of options should come up, with about 5 options. Mine only shows, Reboot System Now..... and Wipe Data / Factory Reset. NEITHER WORK. I will be making sure some how some way I get my phone replaced. However in the meantime I would like to know if someone can please help!!! I am completely with out a phone at this point and can not call for further Technical Support or Help. PS: Soft reset did not work. And also the phone does not stay on much longer then the time to load then it's already powering back off on it's own.
Thank you for your time.
-jrosales76
I have had many different issues with this phone since day one, 2 months ago. All the sudden the other day I put the phone on the charger at that time it had a half battery, about a half hour later it started turning itself off and back on continuously and the back of phone was hot. I had to wait for the right timing after it turned back on, to power it off completely. i have called Sprint and Sharp to have someone help me or walk me through options and I keep getting the run around as to who's responsibility it is to help me Tech wise and or replace my phone through my TEP. I have since looked up a way to hard reset... hold power and volume and a screen of options should come up, with about 5 options. Mine only shows, Reboot System Now..... and Wipe Data / Factory Reset. NEITHER WORK. I will be making sure some how some way I get my phone replaced. However in the meantime I would like to know if someone can please help!!! I am completely with out a phone at this point and can not call for further Technical Support or Help. PS: Soft reset did not work. And also the phone does not stay on much longer then the time to load then it's already powering back off on it's own.
Thank you for your time.
-jrosales76
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