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vendredi 25 septembre 2015

Virgin Mobile refusing to fix a broken home button as S6 has been rooted, advice?



Hi,

I sent my 3 day old mobile into Virgin Media for a loose home button (doesn't register clicks properly) and was called today to say it would cost £200 to fix as the phone has been rooted and this voids warranty.

Yes, KNOX is tripped but I've read many reports in the UK warranty should still be covered. Can anyone advise me a little further in UK law? I've asked for the handset to be returned.

Cheers



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