Questions about the watch

Hello All,

I am not sure how to label my thread title. Sorry if it is not labeled correctly. I have a few questions to ask as I am experiencing issues with my watch.

I don't know if this is an update issue or a phone issue.

I recently switched carriers and switched to another phone. I originally had Sprint with a Note 4 and now I have Tmobile with a Note 4. When I use to put my phone on silent, vibrate or sound on the SprintN4, it would vibrate on my watch to show I have a new text/email. Now when I have the TmobileN4, I only get vibrate alerts on my watch when I have the sound option chosen. When on silent or vibrate, it will not alert me on my watch. This is for regular texting only. Email and others are fine. I was using GO SMS Pro as a texting app but I just changed it to Textra, either way both still have the same problem. Also the vibrate sensitivity is different now too. Only does like a short vibrate instead of a long one.

If anyone know the solutions or might experienced this before, can you please assist? I already tried factory resetting it multiple time. Still no fix.

Any information is appreciated. Thank you in advance.